Is it necessary to register an account on the website? If not, does it affect the order placement?
Not having an account on our website does not affect your ability to place an order. However, we recommend registering an account to better track your orders.
Can I cancel or modify the order any time?
Yes, you can cancel your order at any time within 24 hours of order payment, so please cancel or modify your order by contacting [email protected] within 24 hours of purchase.
What payment methods do we have?
Our payment method is PayPal.
How to get my tracking number and receipt?
We will send you an email with your purchase receipt and tracking number.
Can I change or cancel my order after I have placed it?
Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected] first.
How long does it take for an order to be shipped after successful payment?
After the order is paid, there is a waiting period of 2-5 business days for delivery.
How long is the delivery time?
Thank you for your patience, it will take 10-20 business days for your order to be shipped to your address.
How can I keep track of my order?
We will send you a tracking number to your email when your order has been successfully paid for. You can track the status of your order by logging into your LUXEGEMFASHIONS.COM account and clicking on “My Orders”.
How much are duties and taxes take?
All duties and taxes are included in the price shown on the product page, whether in North America or the UK and EU countries.
Under what circumstances support returns and exchanges?
We accept exchanges or returns on most items within 30 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason. *Please provide your PayPal account info for your refund. Please be patient as it can sometimes take several days.
How long does it take for the refund to arrive?
After we receive the item, we will inspect the item in accordance with our return policy approval process. After the inspection, we will notify you via email if the item is eligible for a refund. If so, the refund will be made within 5-7 business days via the original payment method. If you have any questions, please feel free to contact us at [email protected].